Unwanted and exchange items
Goods which prove unsuitable may be returned for a refund or exchange if they are returned to us within 14 days from receipt date.
We are sorry but we are unable to cover or refund postage costs.
Goods are returned unused and in as-sold condition in original packaging.
Items need to be wrapped or boxed up. Please do not directly stick labels or write on the item or the item’s original packaging.
Please include a copy of your receipt and a covering letter explaining your returned item(s). For your protection, please keep your proof of posting.
Returning items from a group discount offer
Returned items that were purchased as part of a multiple item group discount and/or multiple purchase special offers may lead to the original discount being voided and thus any refund amount will be affected. For example, a purchase totalling over £100 used in conjunction with a ‘Spend more than £100’ offer code. If you are returning an item from this purchase which takes the resulting purchase total to below £100 you will then lose any discount applied to that order. You can of course return the whole order for a full refund.
Incorrectly supplied goods
We will endeavour to rectify the problem as soon as possible.
If you need to return an item due to a mistake on our part please contact us immediately and we will email you a returns label so you can send the goods back at our costs.
Please note – we must be informed of any errors within 14 days of purchase date.
If you have an item that you need to return to us due to a fault within its warranty period please contact us first as we may be able to offer advice over the telephone or via email (firstname.lastname@example.org)
If in the event you need to post an item back please include a copy of your receipt together with full details of the problem so as to help us with a speedy return.
Please note some items may need to be returned to the UK manufacturer/distributor for inspection/repair.
Goods must be returned in a clean condition.
We are sorry but we are unable to refund postage costs.
If the goods are found to be out of warranty we will try to work with you to find the best possible solution.
Out of Stock Exchanges
If your requested exchange item is out of stock at the time of receipt by us, you will be notified and a refund will be processed.
Our address for returns
Please return your goods with completed returns form to the following address:
9 Duke Street